Service
Shipping & Returns
How a piece reaches you, and how it can come back if it must.
Made to Order
Every piece is stitched after you order it. Please allow seven to ten days before the piece is dispatched. The crest is the slowest part — and the part most worth waiting for.
Shipping
- United States. Free ground shipping over $75 — which covers every State Edition. Orders under $75 ship for a flat $8. Typically arrives 3–5 business days after dispatch.
- International. Canada and beyond are coming soon. Write us if you'd like a piece shipped abroad in the meantime and we'll arrange it by hand.
Returns
We accept returns within thirty days of receipt on unworn, unwashed pieces. State Editions are made to order, but we still stand behind every crest. If something is off, write us, and we will make it right.
Exchanges
Free exchanges within the United States for size or colorway. The crest stays with the state — there is no exchange between states once a piece has been stitched.
Care
Machine wash cold, inside out. Tumble dry low or lay flat. Iron with the embroidery face down to protect the thread sheen. Italian thread is durable; it is still worth the small kindness.
“A piece bought for the round should be honored by the round.”